Refund Policy:

The provider of services works with each client to discuss treatment options and their objectives, and to thoroughly review likely outcomes, benefits, and risks associated with each treatment. Once services are purchased, they will not be refunded.

No Refunds for Completed Services: Once a treatment service has been completed, no refunds will be issued however a refund may be considered on a case-by-case basis.

To ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service for which the client is clinically eligible as determined by the provider of services. Cash Equivalents are not transferable.

Unused Service Values: For clients who have purchased treatment packages and wish to utilize unused service values, we offer the following:
Unused service values can be applied towards any other service for which the client is clinically eligible, as determined by the provider.
These unused service values are considered a cash equivalent and will not be refunded in cash.
Cash equivalents are not transferable to another person.

For Skin Care Products, all sales are final. However, should the client have a reaction to one of the skin products, it can be returned for a full refund within 7 days of purchase.

All injectable treatment sales (Botox, Juvederm, Radiesse, Restylane, Perlane, and Sculptra) are final; refunds or credits cannot be offered once treatment is completed.[Signature]

Contact Us:
Should you have any questions regarding our refund policy, please do not hesitate to contact us at 541-622-2656 or email info@medicalspabend.com.

HIPAA Compliance

We are committed to protecting your health information. This Notice of Privacy Practices explains how we may use and disclose your protected health information (“PHI”) and describes your rights regarding your PHI. We are required by law to abide by the terms of this Notice.

What is Protected Health Information (PHI)?
PHI is any information that relates to your past, present, or future physical or mental health, or condition; the provision of healthcare to you; or the payment for that healthcare. This includes:
Your name, address, date of birth, Social Security number, and other identifying information.
Your medical history, including past and present conditions, diagnoses, and treatment.
Your treatment records, including details of procedures, medications, allergies, and other relevant information.
Your billing and insurance information, such as insurance plans, claims, and payment records.

How We Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:
Treatment: We use your PHI to provide you with the best possible care, including:
Planning and coordinating your treatment.
Communicating with other healthcare providers involved in your care.
Administering medications and treatments.
Monitoring your progress and outcomes.
Payment: We may use and disclose your PHI to obtain payment for the healthcare services we provide you. This includes:
Submitting claims to your insurance company.
Processing payments and billing.
Communicating with your insurance company about your coverage and claims.
Healthcare Operations: We use your PHI for activities essential to our operations, such as:
Quality improvement initiatives.
Staff training.
Performance evaluation.
Business planning.
Developing new healthcare programs.
Other Permitted Disclosures: We may disclose your PHI in other situations permitted by law, such as:
Public Health: We may disclose your PHI to public health authorities as required by law, such as for:
Reporting births and deaths.
Reporting communicable diseases.
Monitoring the health of the community.
Law Enforcement: We may disclose your PHI to law enforcement as required by law, such as for:
Reporting a crime.
Providing information for an investigation.
Organ and Tissue Donation: We may disclose your PHI for organ and tissue donation purposes as permitted by law.
Avert Serious Harm: We may disclose your PHI to prevent serious harm to you or others as permitted by law.
Legal Proceedings: We may disclose your PHI in response to a court order, subpoena, or other legal process.
Business Associates: We may disclose your PHI to business associates who perform functions on our behalf, such as billing, data analysis, or medical transcription. We require business associates to safeguard your PHI through a written agreement.
Marketing: We may use your PHI to send you marketing materials about our services, but only if you have opted-in to receive such communications. You can opt-out of these communications at any time.
Your Rights Regarding Your PHI

You have the following rights regarding your PHI:
Right to Access: You have the right to inspect and receive a copy of your PHI. You may request a copy of your medical record by submitting a written request to our office. We may charge a reasonable fee for copying and mailing your records.
Right to Amend: You have the right to request an amendment to your PHI if you believe it is incorrect or incomplete. To request an amendment, you must submit a written request to our office explaining the reason for the amendment. We may deny your request if we determine that the information is accurate and complete.
Right to Restrict Use and Disclosure: You have the right to request that we restrict certain uses and disclosures of your PHI. We are not required to agree to your request, but we will consider it carefully.
Right to Receive Confidential Communications: You have the right to request that we communicate with you in a confidential manner, such as by mail or email.
Right to Receive an Accounting of Disclosures: You have the right to receive an accounting of disclosures of your PHI. To request an accounting, you must submit a written request to our office.
Right to a Paper Copy: You have the right to receive a paper copy of this Notice of Privacy Practices, even if you have previously agreed to receive this Notice electronically.
Changes to This Notice

We reserve the right to change this Notice of Privacy Practices. We will post any changes in our office waiting area and on our website. You may also request a copy of the most up-to-date Notice from our office.

How to Contact Us
If you have any questions about this Notice of Privacy Practices, or if you wish to exercise any of your rights regarding your PHI, please contact our Privacy Officer at 541-622-2656 or info@medicalspabend.com

Complaints
If you believe your privacy rights have been violated, you may file a complaint with our office. You may also file a complaint with the U.S. Department of Health and Human Services.

Department of Health and Human Services:

Office for Civil Rights 200 Independence Avenue, S.W. Washington, D.C. 20201

Patient Contact Authorization

Patient Contact Authorization Form

At Cascade Medical Spa, we prioritize your privacy and the security of your protected health information. We want to assure you that we do not disclose or sell any patient information to third-party businesses or online databases.

By providing your contact information, you authorize Cascade Medical Spa Bend (“Practice”) to contact you regarding your care. This includes, but is not limited to, appointment reminders, requests for information, and verification of payment or benefits. You understand that the Practice may leave messages on your home or cell phone and may communicate with you via U.S. mail, email, or text message in accordance with the Practice’s policies.

You acknowledge that Cascade Medical Spa may occasionally use email or text messages to communicate with you about your treatment or for marketing purposes. These communications may include appointment reminders, general health reminders, feedback requests, newsletters, and other relevant information related to the Practice.